Politique de remboursement

# REFUND POLICY

## Refund Policy

At PhantomRide, your satisfaction matters to us. If you're not fully happy with
your order, we're here to help.

### 60 Day Guarantee

You have **60 days** from the date you receive your order to request a refund
or exchange.

### Eligibility

To be eligible for a refund, your item must be:

- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order number or confirmation email)

### Damaged or Defective Items

If your order arrives damaged, defective, or in poor condition, contact us
with photos of the issue and we'll arrange a refund or replacement at no
extra cost to you.

### How to Request a Refund

Contact us at [your support email] with your order number and the reason
for your request. Once approved, we'll provide instructions on how to
proceed.

### Refund Processing

Once your return is received and inspected, we will notify you of the
approval or rejection of your refund. If approved, your refund will be
processed to your original payment method within **5–10 business days**.

### Late or Missing Refunds

If you haven't received a refund after the timeframe above, first check
your bank or card statement, as processing times can vary. If you've done
this and still have not received your refund, please contact us.

### Non-Returnable Items

Items marked as final sale, or items returned without proof of purchase,
are not eligible for a refund.